Cybersecurity for the
Hospitality Industry

Challenge

Despite most organizations having some level of security infrastructure in place, these tools are not always applicable or useful in hospitality environments. This is because standard IT tools lack the specialized knowledge on asset communication, business process, and architectural constraints that is required in order to properly apply their controls.

Solution

Claroty’s vast technical ecosystem includes ready-made integrations with a variety of asset management, SIEM, SOAR, network infrastructure, and other leading tools that enable you to further optimize workflows across multiple parts of your organization. Leveraging your existing tech stack with Claroty helps to extend core cybersecurity controls from those solutions into your CPS environment:

• Unify security governance 

• Drive all use cases including network protection, secure access, and threat detection on your journey to cyber resilience

Challenge

Due to the nature of Building Automation Systems (BAS) and Internet of Things (IoT) devices in hospitality environments, a security breach can risk the continuity of essential operations, jeopardize the security of customer data, and impact the safety of guests.

Solution

Claroty helps the hospitality industry become operationally resilient and maximize their productivity by offering built-for-CPS cybersecurity solutions that provide actionable insights that reduce cyber risk.

1. Optimal asset management with a real-time inventory of XIoT assets

A critical necessity for operational resilience is a real-time inventory of XIoT assets that includes all details needed to effectively manage and  protect those assets.

2. Robust protection against outages due to known operational risk

Integral to minimizing operational risk is the ability to proactively manage risk factors such as EoL indicators and unmonitored remote access.

3. Change management processes that ensure safety and process integrity

Safety and process integrity depend on change management programs that continuously monitor and report on operations and changes.

Challenge

For many hospitality organizations, traditional vulnerability and risk management strategies fall short because there are too many vulnerabilities & exposures to realistically address them all. Additionally, risk-prone exposures such as misconfigurations, use of insecure protocols, and default password usage are rarely taken into account in traditional vulnerability management workflows.

To effectively reduce the attack surface of a hospitality organization’s CPS environment, building operators need the business criticality context of their asset arrays to effectively prioritize exposure management workflows.

Solution

Focusing on the operational needs and complex challenges of hospitality environments, Claroty xDome empowers building operators to identify, assess, and prioritize their exposure to risk across their CPS. 

• Gain asset context based on their business process and criticality 

• Identify assets exposure to risk, including vulnerabilities, misconfigurations, weak/default passwords, and more

• Receive actionable recommendations that enable remediation prioritization

• Obtain granular KPIs and flexible reporting to help mobilize workflows

Challenge

The hospitality industry relies on an array of CPS assets in order to meet sustainability, safety, and efficiency goals. Gaining visibility into these systems is foundational to securing CPS in hospitality environments. However, due to the unique nature of these assets, IT solutions are generally incompatible with the variety of OT, IoT, and BAS assets housed in these environments, leading to gaps in visibility and making building a comprehensive CPS cybersecurity program around them challenging.

Solution

While passive network monitoring has long been the status quo for asset discovery, building operators have the option of taking a hardware-free approach that is quick, cost-effective, and scalable. Starting with a non-passive approach to visibility helps hospitality organizations achieve deep CPS visibility in minutes along with a lower cost of ownership. 

Claroty’s flexible non-passive methods provide deep visibility without the need for hardware or configuration changes.

• Scalable Architecture: Obtain deep CPS visibility regardless of geographic scale or unique design

• Faster Time to Value: Eliminate traffic-dependent learning cycles 

• Reduced Total Cost of Ownership: Avoid time and resource-intensive hardware deployments