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Claroty Customer Experience

Accelerating your CPS cybersecurity journey

The Customer Experience Journey

No two customers are the same. Across the vast ecosystem of manufacturing, healthcare, and other critical infrastructure organizations that operate cyber-physical systems (CPS), a complex network of critical assets are up against increasing threats and cyber risk factors.

Claroty partners directly with all of our customers to ensure their adoption of our CPS protection platform delivers the most flexible, scalable, and secure option for their operational needs, cost considerations, and compliance requirements.

Expert-Led Deployment

A Strong Foundation For CPS Cyber Risk Reduction

Claroty partners with every customer to provide expert-led deployment services that include setup, tuning, and solution training, ensuring a smooth and efficient start to your CPS cybersecurity journey. Claroty deployment solutions include:

  • Deployments at scale across all sites, near or far

  • CPS discovery built for complex operational environments

  • Integration with existing security solutions and network infrastructure

Claroty builds on this foundation by providing additional layers of deployment optimization such as visibility diagnostics, risk-policy tuning, and in-depth health checks for more advanced deployment requirements

A photo collage showing a woman deploying code at a terminal beside a checklist icon.

Ongoing Program Development

Maximize Value Realization

As a Claroty customer you receive programmatic support from Claroty that is designed to help your organization maximize the value you receive from your Claroty solution. From onboarding to scale, Claroty helps ensure your CPS environment is secure and supported with:

  • Tailored joint success planning across all solutions

  • Technical optimization of your solution to ensure system healthy

  • 24/7 follow-the-sun support to meet continuous operational demand

A photo collage showing a technical consultation between an expert and a customer at a terminal beside a cycle icon.

Continuous Training & Education

Increase Knowledge Transfer and Adoption

Building a lasting CPS cybersecurity program requires continuous education and development–and Claroty is committed to helping you along the way. 

Claroty has designed an end-to-end digital journey for our customers that  includes in-solution onboarding and adoption programs, AI-powered knowledge-base querying, role-based interactive videos, and more.

Claroty’s training resources help your team deploy faster, respond smarter, and build lasting CPS cybersecurity expertise. With on-demand content and continuous updates, your workforce stays prepared as CPS cyber risk evolves.

A photo collage showing people in a training session meeting in a conference room with virtual attendees beside a graduation cap icon.

Enhanced Operationalization

Increase Knowledge Transfer and Adoption

Claroty helps organizations like yours navigate the complex world of CPS cybersecurity by working with you to identify and implement opportunities to harmonize workflows across our Exposure Management, Network Protection, Secure Access, and Threat Detection solutions. This includes working with you on items such as:

  • Internal playbook development tailored to your CPS cyber risk reduction goals

  • Design custom reports to meet stakeholder information needs or regulatory requirements 

  • Customized regulatory compliance mapping and maturity benchmarking

From aligning with global frameworks like NIST and IEC 62443 to fine-tuning integrations and workflows, we turn compliance and complexity into clarity and control.

Two workers installing OT software in an industrial environment beside an icon showing arrows and circles.

Customer Experience
Designed for Your Needs

Claroty provides structured services offerings to suit each customer’s unique needs regardless of their industry, geographic spread, or program maturity. With a universal offering of support, deployment, and program development for all customers, Claroty is dedicated to ensuring that your CPS cybersecurity journey starts strong, providing the quickest time to value while reducing your CPS cyber risk. Claroty’s premium services build on top of this foundation to help ensure programmatic adoption and continuous improvement across your entire security suite.

Together, we can secure the cyber-physical systems that underpin our lives. Contact us to learn more.

Meet Your Claroty Customer Experience Team

Customer Success Manager

Customer Success Manager

Professional Services Engineer

Professional Services Engineer

Technical Account Manager

Technical Account Manager

CPS Solutions Architect

CPS Solutions Architect

Claroty has a 96% Would Recommend rating on Gartner Peer Insights™

*Based on 122 reviews from 2024 in the CPS Protection Platforms category

Claroty's Impact: Comprehensive IoT and ICS Protection
The Claroty Platform
“Market leader in ICS threat detection, secure remote access, and OT asset management. One of the finest products in the OT security space. It provides a full range of visibility of OT environment assets and associated threats.”
— Global Cybersecurity COE Leader - IT Services Read the full review here
Product's Efficiency in Safeguarding Automated Environments
The Claroty Platform
“The product Works and helps us to protect our industrial automation environment.”
— Software Developer - Manufacturing Read the full review here
Claroty's Successful Deployment in Complex Setting Builds Strong Faith
The Claroty Platform
“Claroty has assisted in a very difficult deployment beyond the typical "quick start". I have 100% faith in the solution and the roadmap as a true business partner into the future.”
— Information Security Director - Manufacturing Read the full review here
Building your 2027 OT Security Program Utilizing 2024 Tools
The Claroty Platform
“We conducted a detailed and comprehensive multi-functional vetting of the top five OT system monitoring and vulnerability platforms. This included three proofs-of-concept; software code pen testing; product expansion plan...”
— OT Security Lead - Transportation Read the full review here
Passive Monitoring and Intensive Insights: A Look at Claroty's Solution
The Claroty Platform
“Activities related to our system where claroty is deployed are detected and validated. There is an assurance that we are cyber secure.”
— C&I Engineering Expert - Energy and Utilities Read the full review here
Recommended cybersecurity management tools for CPS
The Claroty Platform
“The GUI is very friendly, making it easy to get started with the product, even for those unfamiliar with cybersecurity. It is well-suited for recommending to CPS users.”
— Manager - Services Read the full review here
A Powerful Tool To Get An Overview Of The Network And The Devices
The Claroty Platform
“Claroty makes my work easier (in the field of medical informatics) in various fields. e.g. I can use it for debugging because I have an overview of various information. Claroty's prepared security alerts also help or the API...”
— Application Manager - Healthcare and Biotech Read the full review here
Unveiling Traffic Insights and Device Identification Features
The Claroty Platform
“Product provides excellent insights into traffic between devices, and identifies a wide variety of device types, makes, models, operating systems, medical devices, etc.”
— IT Cyber Security Engineer Read the full review here
We did a POC with 4 different vendor's and the winner was Claroty
The Claroty Platform
“Easy to implement, passive and powerful. In the first day we already running the tool.”
— Cybersecurity Manager - Energy and Utilities Read the full review here
Experiencing the Safety and Reliability of The Unique Tool
The Claroty Platform
“My experience was incredible, because i feel that the tool is very safe.”
— Automation Engineer - Manufacturing Read the full review here
Exceptional Platform Offers Comprehensive OT Visibility
The Claroty Platform
“Exceptional platform, great OT visibility, and strong support.”
— Cyber Security Coordinator - Manufacturing Read the full review here
IT Security & Risk Management Associate in the Energy and Utilities Industry gives The Claroty Platform 5/5 Rating in Gartner Peer Insights™ CPS Protection Platforms Market
The Claroty Platform
“Their vulnerability database is up-to-date with the latest threats and vulnerabilities and it is easy to correlate all information in the same place.”
— IT Security & Risk Management Associate - Energy and Utilities Read the full review here
Strengthening Segmentation With Claroty's Secure Remote Access Software
The Claroty Platform
“Overall, Claroty as a team has been great to work with. From start to finish they were extremely accommodating during our bake-off process and always available to assist. We went with them over several other vendors because of...”
— Head of IT - Energy and Utilities Read the full review here
Claroty's Superior Development and Client-Centric Approach
The Claroty Platform
“Have worked with Claroty since its inception. Have had the opportunity to work with their development and research team which I believe is the most highly qualified in the industry. Also, having access to Claroty senior...”
— VP Asia Pacific - IT Services Read the full review here
Fast and Efficient: Claroty's Global Deployment of Cloud Platform
The Claroty Platform
“Claroty has proven to be an exceptional business partner. Their commitment to customer service and technical support is evident, as I have been able to easily reach and communicate with employees at all levels of the...”
— IT Security Manager - Manufacturing Read the full review here
Leveraging Medigate for Efficient Healthcare Asset Management
The Claroty Platform
“As a Biomedical Engineer, being able to see which medical devices are connected to the network all in the one place is very useful. Benefits for my team have been able to quickly filter devices to be able to provide updated...”
— Engineering Manager - Healthcare and Biotech Read the full review here
OT Security Monitoring: Detailed Asset and Vulnerability Management
The Claroty Platform
“The product has rich functionality for OT security monitoring and risk management, compared to other products of my experience in PoC projects or former job. Using a cloud-first strategy provides the best cost performance,...”
— Senior Manager - Manufacturing Read the full review here
Claroty's Comprehensive ICS Cybersecurity Solutions
The Claroty Platform
“I am happy overall with Claroty's solutions. They have a wide variety of products and an excellent portfolio for ICS cybersecurity. Their cloud platform is well developed and up-to-date.”
— IT Security & Risk Management - Energy and Utilities Read the full review here
A truly outstanding product that is constantly evolving and improving
The Claroty Platform
“The vendor have been really supportive throughout the process from pre-sales with a live proof-of-concept, through to full adoption of the product, including ongoing (and frequent) product updates and post-sales support to get...”
— IT Manager - Healthcare and Biotech Read the full review here
Cybersecurity Specialist in the Energy and Utilities Industry gives The Claroty Platform 4/5 Rating in Gartner Peer Insights™ CPS Protection Platforms Market
The Claroty Platform
“The resources that I like most are vulnerability management, advanced threat detection engines and comprehensive OT visibility.”
— Cybersecurity Specialist - Energy and Utilities Read the full review here
Medigate by Claroty: The Superior IT Solution for Healthcare
The Claroty Platform
“I have over 30 years of IT experience in the Healthcare sector and Medigate is by for the best vendor I have worked with. From initial contact for information through ongoing support for this product, my experience with...”
— IT Security Engineer - Healthcare and Biotech Read the full review here
Medigate's Superior Customer Service amidst Claroty Acquisition
The Claroty Platform
“Since our first engagement with Medigate (before they were purchased by Claroty), we have had a fantastic experience. Their customer service is top notch. Communication is consistent and helpful. They have participated in our...”
— Manager, IT Security and Risk Management Associate - Healthcare and Biotech Read the full review here
Claroty Medigate: An Essential Foundation for Medical Device Security
The Claroty Platform
“Claroty is among our favorite vendors to work with and Medigate remains one of our most successful applications.”
— Director of Security Engineering - Healthcare and Biotech Read the full review here
IT Security & Risk Management Associate in the Manufacturing Industry gives The Claroty Platform 5/5 Rating in Gartner Peer Insights™ CPS Protection Platforms Market
The Claroty Platform
“Threat alerts identified by the tool help us solve a possible cyber attack on industrial equipment.”
— IT Security & Risk Management Associate - Manufacturing Read the full review here
OT Security Made Easy With The Right Technology Partner
The Claroty Platform
“Our experience with this vendor & their product is really exceptional considering the fitness of their products in addressing our requirements to improve our OT security posture.”
— Head of OT Security - Energy and Utilities Read the full review here
Experiencing Effective Network Security: Claroty SRA and CTD
The Claroty Platform
“Implementing Claroty SRA and CTD has been a highly positive experience. The solutions have enhanced our security posture and provided insights into our network. The implementation process was smooth, and the support team was...”
— IT Associate - Healthcare & Biotech Read the full review here
The Future of Manufacturing Environment Security: Exploring Claroty's Offerings
The Claroty Platform
“Our organization is oriented towards cloud and SaaS solutions. Claroty xDome works really well for us as a cloud based SaaS tool. The on prem components are virtual, which allows is to scale easily. Like other OT Security...”
— Director, OT Security - Manufacturing Read the full review here
Claroty's Customer-Oriented Approach Builds Mutual Success
The Claroty Platform
“Medigate, now Claroty has been an authentic partner. They listen to feedback and incorporate it into their products. As a customer, I feel valued and mutual trust in the desire to both achieve success. From the CEO down to our...”
— CISO - Healthcare and Biotech Read the full review here
Claroty Platform's Impressive Asset Visibility Leads to Efficient Management
The Claroty Platform
“The Claroty Platform has provided us with incredible visibility of our assets, resulting in a fully integrated and easily manageable vulnerability management system.”
— Engineer - Energy and Utilities Read the full review here
Transforming operational visibility with exceptional threat detection
The Claroty Platform
“Claroty provided insights into our OT environment that we didn't have in the past, an incredible tool. Best tool for my enterprise.”
— Engineering Manager - Manufacturing Read the full review here
Claroty's Platform is a Good Option that Provides Compliance and Risk Management.
The Claroty Platform
“We achieve a great visibility of our OT environment, reduces the number of IOT threats and downtime in the environment. The Claroty plataform provides funcionaly and performance with a good future vision and new featuers in...”
— IT Associate Read the full review here
Robust for Industrial Cybersecurity
The Claroty Platform
“The deployment and configuration of the collectors was quick and simple without complications. The tool is excellent and easy to use and shows all the types of connections that industrial equipment uses, helping us to size and...”
— IT Security & Risk Management Associate - Manufacturing Read the full review here
Just Another User: A Short CTDS Review
The Claroty Platform
“In terms of the Claroty Academy, the platform is straightforward and easy to navigate. Modules are well sorted with the required pre-requisites flagged clearly to users. Lessons are also well-spaced. In terms of Claroty as a...”
— Field Engineer - IT Services Read the full review here
Future-Oriented And Secure Digitalization With Medigate By Claroty
The Claroty Platform
“With Claroty, we have a very good CPS protection with a good overview of our data, from which we can draw important information. We can also make many individual adjustments and improve our security in a targeted manner. The...”
— Medical Engineer - Healthcare and Biotech Read the full review here
The Comprehensive Visibility and Integration Abilities of Claroty: An Insight
The Claroty Platform
“My overall experience with Claroty has been exceptional in securing industrial control systems, operational technology and internet of things environments. It provides deep visibility into connected devices, detection and...”
— Business Director - IT Services Read the full review here
Claroty: A Valuable Tool for Safeguarding Industrial Environments
The Claroty Platform
“Claroty excels in identifying vulnerabilities, monitoring network traffic, and detecting anomalies in real-time. The platform's user friendly interface and depth of its threat detection capabilities make it a valuable tool for...”
— Manager - Services Industry Read the full review here
Exploring Infrastructure Risks with an Innovative Solution
The Claroty Platform
“The solution provider me a great visibility. exposed the risks in my infrastructure and allow me to create my on alerts to identify forbidden communication in my network.”
— Cyber Security Analyst - Manufacturing Read the full review here

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